NextGen®: Enterprise & Office EHR Support

Expert configuration, deployment, maintenance, and performance optimization

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About NextGen®


NextGen® Enterprise and NextGen® Office (formerly, MediTouch) software technology and solutions accommodate the unique needs of ambulatory practices of all sizes. This EHR solution helps coordinate patient care and compliance with healthcare reform demands, like Merit-Based Incentive Payment System (MIPS) requirements, population health needs, and other value-based care initiatives.

Why Med Tech Solutions (MTS)


For over a decade, MTS has offered expert services for NextGen® EHR applications. We provide management of both in-office and cloud-based deployments and our team handles all the details, including configuration, deployment, maintenance, and performance optimization. You can count of us to perform the following:

  • Unlimited remote support to resolve technical issues arising from your internal use of the NextGen® software between the hours of 8:00 am to 5:00 PM CST each business day
  • Access to new version releases at no additional cost, which may include enhancements, bug fixes, and keeping the software in compliance with federal and state regulations
  • Access to medication, formulary and clinical data loader updates
  • NextGen® complimentary training
  • NextGen® knowledge exchange
  • Initial response times of under 2 hours (on average) for any newly opened support incident
  • NextGen® database and KBM software upgrades are provided at no additional cost
  • We will advocate on the client’s behalf, escalating and communicating at the highest levels within NextGen®
  • When reasonably possible, MTS will work to develop its own workaround or hot-fix solution in scenarios where NextGen® may not be able to provide one in a timely manner on high priority issues
  • Dedicated account manager assigned to be your NextGen® liaison