eClinicalWorks EHR

Expert configuration, deployment, maintenance, and performance optimization

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About eClinicalWorks

 

eClinicalWorks is the market leader among independent, ambulatory practices. Their leading-edge technology and innovation ensure every aspect of patient care is under control, from scheduling and check-in through documentation, labs, prescribing, billing, and follow-up. The latest version comes with free hospital interoperability through the CommonWell and Carequality nationwide networks.

Why Med Tech Solutions (MTS)

 

Since 2006, MTS has offered expert services for HER applications. Our clients rely on us to provide management of both in-office and cloud-based deployments. Our team handles configuration, deployment, maintenance, and performance optimization, including the following:

  • Unlimited remote support to resolve technical issues arising from your internal use of the eClinicalWorks software between the hours of 8:00 am to 5:00 PM CST each business day
  • Access to new releases at no additional cost to take advantage of enhancements, bug fixes, and stay compliant with federal and state regulations
  • Access to medication, formulary, and clinical data loader updates
  • eClinicalWorks complimentary training
  • eClinicalWorks knowledge exchange
  • Initial response times of under 2 hours (on average) for any newly opened support incident
  • eClinicalWorks Database and KBM Software upgrades are provided at no additional cost
  • We will advocate on the client’s behalf, escalating and communicating at the highest levels within eClinicalWorks
  • When reasonably possible, MTS will work to develop its own workaround or hot-fix solution in scenarios where eClinicalWorks may not be able to provide one in a timely manner on high priority issues
  • Dedicated account manager assigned to be your eClinicalWorks account teams