“I wanted to take a moment to provide a review of one of your analysts, Scott Howes. Scott initially helped us during the Go Live of our new business unit, Optum Medical Partners. Although he was initially assigned as an EPM resource to assist front office staff, we quickly utilized him to help with our EHR and File Maintenance needs because of his knowledge in these areas. His demeanor and excellent delivery of instructions quickly endeared him to our staff.
After the Go Live, I have been able to work with Scott frequently - as he is the analyst assigned to many of my tickets. His initial response usually comes within hours of opening a ticket and he patiently explains the cause of the issue *and* the fix - so we can independently resolve similar issues in the future. I have worked in consulting for almost ten years and have to say that Scott is the friendliest, most helpful analyst I have worked with - also one of the most knowledgeable. I look forward to working with Scott in the future as he is a valued resource to both myself and my client.”