Support for Your NextGen System
You’re already an expert in healthcare. Let us be your experts in NextGen. With over a decade of partnering with and understanding the NextGen application, we know the ins and outs of the entire system. Let us help you maintain, upgrade, and operate your application at the highest level of efficiency.
We’ll support NextGen, so it can support you.
- Unlimited remote support to resolve technical issues arising from your internal use of the NextGen© software between the hours of 8:00 am to 5:00 PM CST each business day
- Access to new version releases at no additional cost which may include enhancements, bug fixes and keeping the software in compliance with federal and state regulations.
- Access to Medication, Formulary and Clinical Data Loader updates
NextGen© Complimentary training
- NextGen© Knowledge Exchange
- NextGen© Software User Guides and other documentation made available at www.NextGen.com
- Initial response times of under 2 hours (on average) for any newly opened support incident
- NextGen© Database and KBM Software upgrades are provided at no additional cost
- We will advocate on the client's behalf, escalating and communicating at the highest levels within NextGen©
- When reasonably possible, MTS will work to develop its own workaround or hot-fix solution in scenarios where NextGen© may not be able to provide one in a timely manner on high priority issues
- Dedicated Account manager assigned to be your NextGen© liaison