RESOURCE CENTER

Coronavirus Disease 2019

Updated: April 03, 2020

MTS logo

March 19, 2020

Med Tech Solutions (MTS) is proud to be an extension of your team and to be your technology partner. During this uncertain time, we understand that you are undoubtedly working around the clock to evaluate – and respond to – many challenges associated with the quickly evolving coronavirus (COVID-19).

Based on guidance from the World Health Organization and other public health authorities, we are executing on portions of our Business Continuity Plan to ensure the safety and well-being of our employees, to ensure the business continuity of our infrastructure, and to facilitate seamless ongoing delivery of your MTS services.

You should feel confident knowing that we have practices and processes in place at MTS, which govern the way our distributed teams work. Due to COVID-19, we are expanding these practices on a wider scale. However, they are well-established in terms of how MTS conducts its business today. I do not expect, as a result, that you will see any impact to the support you receive from MTS.

Please do not hesitate to contact me or members of my team with any questions you might have. We are all standing by to support you (and others in your community) in any way that we can during this difficult time. We would be happy to work with you on leveraging technology wherever possible to enable your business to work as remotely, or as virtually as possible.

Thank you for continuing to place your trust in MTS. The health and safety of our employees, customers, and partners is our first priority. We will continue to monitor the situation and are committed to communicating transparently with you.

Mona Abutaleb | CEO


Frequently Asked Questions

We are trying to identify a telehealth platform that can help us to address the incremental patient demand associated with COVID-19. Is there an option that we should investigate?

Telehealth, or virtual care is already being used by some MTS client organizations to support patient follow-up, medication monitoring, collaborative review of laboratory results and/or imaging studies, as well as pre- and post-surgical consultations. Several of these practices are now employing the technology to help address COVID-19. While MTS makes no determination related to federal or individual state licensure requirements, a particular solution’s regulatory status, or insurance coverage/eligibility for reimbursement, we do have a cross-section of clients who utilize NextGen and Greenway electronic health records and several that are in the midst of implementing OTTO Health’s virtual care solution. 

LEARN MORE?
Clients interested to learn more about OTTO Health’s virtual care solution should contact their account manager. There are certain considerations (e.g. API installation, server resources, etc.) which may impact the implementation timeline.

Providers not using NextGen or Greenway systems of record may wish to review information published by the Department of Health and Human Services (HHS). They maintain a list of “vendors that represent that they provide HIPAA-compliant video communication products and that they will enter into a HIPAA BAA.” Currently, this list consists of the following vendors: Skype for Business/Microsoft Teams, Updox, VSee, Zoom for Healthcare, Doxy.me, Google G Suite Hangouts Meet, Cisco Webex Meetings/Webex Teams, Amazon Chime, and GoToMeeting.

Additionally, the American Telemedicine Association, a non-profit organization solely focused on advancing telehealth, maintains an online resource center dedicated to COVID-19 and they are continuing to work closely with their membership to address provider needs.

To support internal communication or help facilitate virtual patient visits, can I stream audio and video from Remote Desktop Services (RDS) connections?

Streaming audio and video can be done over an RDS connection; however, the Microsoft RDS protocol does not have the necessary compression and acceleration algorithms to support this type of streaming media. The RDS protocol by Microsoft was designed to be a low-bandwidth protocol, which limits its ability to provide quality service for streaming applications. Users may experience choppiness and excessive buffering when attempting to stream audio and/or video media from the remote desktop services connection.

To mitigate or overcome this issue, MTS recommends utilizing local workstations for any audio or video applications, or websites.

Do you have any resources (user guide, templates, etc.) available for practices using supported electronic health records to document and care for patients infected with COVID-19?

MTS is continuing to work closely with our business partners and suppliers to distribute information, tools, and resources to client organizations utilizing supported platforms and technologies. For clients using NextGen electronic health records and/or practice management systems, the NextGen Success Community site will continue to house helpful documentation and guides, including the “Contagion Exposure Risk User Guide for NextGen Adaptive Content Engine.” This user guide reviews template pick lists, configuration, risk documentation, and patient travel history.

QUESTIONS?
Clients with additional questions should open a ticket with MTS Support.

Can MTS help us to customize our reporting module and/or templates to facilitate CDC reporting requirements for patients infected with COVID-19?

MTS has evaluated the issue and believes the reporting modules of supported platforms meet the latest Centers for Disease Control reporting requirements. You may need to edit system settings (e.g. new CPT code, 87635), but the workflows should be present, and reporting is available.

NEED HELP?
Those interested in MTS developer resources to support unique configurations or customizations should contact their account manager or complete the contact form below.

We need to provide hardware and devices (laptops, etc.) to our remote workforce in order to support care delivery and practice operations, while also meeting key requirements associated with business continuity. Can MTS help?

MTS is working with our network of suppliers to secure additional hardware based on individual requests from customer organizations. Some customers have recently expressed an interest in spare devices. You may want to consider ordering extra devices—either for your remote workers or in the case you experience issues with any existing hardware.

Alternatively, you may be considering sending staff home with their desktop computers, assuming the resources are not shared. We recommend taking a picture of how peripherals (i.e. keyboard, mouse, etc.) are connected to speed set-up in alternative work locations. For all IT Care clients, MTS will continue to have secure remote access to your computers, ensuring that we can respond to all support requests; employees have access to all applications; and that workstations remain appropriately protected (e.g. scanning).

QUESTIONS?
We can help. Please contact your account manager or complete the contact form below.

How can I prepare to allow our workforce access to the practice’s cloud-hosted environment, so they can continue to support care delivery and practice operations, while also meeting key requirements associated with business continuity?

MTSCloud can provide end-users with access to the hosted environment from outside of the office. Set-up must consider hardware requirements and user access, but it can be enabled quickly.

NEED HELP?
Please contact your account manager to determine best next steps based upon your environment or complete the contact form below.

To support internal communication or help facilitate virtual patient visits, can I stream audio and video from Remote Desktop Services (RDS) connections?

Streaming audio and video can be done over an RDS connection; however, the Microsoft RDS protocol does not have the necessary compression and acceleration algorithms to support this type of streaming media. The RDS protocol by Microsoft was designed to be a low-bandwidth protocol, which limits its ability to provide quality service for streaming applications. Users may experience choppiness and excessive buffering when attempting to stream audio and/or video media from the remote desktop services connection.

 

To mitigate or overcome this issue, MTS recommends utilizing local workstations for any audio or video applications, or websites.

Electronic Health Record Workflow Videos

Adding Patient Alerts

How to add an alert in the patient's chart

Documenting Contagion Exposure

How to correctly document a Contagion Exposure for a patient

Configuring Contagion Exposure

How to configure a new contagion to document on the Contagion Exposure Pop-up

Documenting a Telehealth Visit

How to document a Telehealth Visit using the on-line consult visit type and a review of the Finalize with coding options

Config Visit Type and Coding Options

How to configure the on-line consult visit type on the framework system template, adding items to the EM coding picklist and adding cpt codes to additional E&M code service category

LINKS TO RESOURCES, TOOLS & DOCUMENTATION

CDC

Centers for Disease Control and Prevention Resource Center

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AAFP

American Academy of Family Physicians Resource Center

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NextGen

Customer Success Community

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CMS

Centers for Medicare & Medicaid Services

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HHS

Quality Payment Program

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ATA

American Telemedicine Association Resource Center

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URAC

Telehealth Accreditation, Standards, and Measures

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NACHC

National Association of Community Health Center Resource Center

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