Avoid Unneccesary Ticket Volume by Setting Email to “” in NextGen® Enterprise Patient Portal

December 7, 2018
With the release of NextGen® Patient Portal 2.7, we have experienced an increase in the number of tickets regarding the issue of patients receiving emails from a practice. We have found that in most of these cases this is because the email address within File Maintenance > Online Practice Settings is defined as something other than “”

To change your Patient Portal email settings:
1. Login to File Maintenance
2. Patient Portal > Online Practice Settings

3. From Email Address field, change the email to:, and save.

Need assistance?
If you have any questions about changing these Patient Portal settings, please open a support ticket by contacting us at

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