MTS Blog

Avoid Unneccesary Ticket Volume by Setting Email to “donotreply@nextmd.com” in NextGen Enterprise Patient Portal

December 7, 2018
With the release of NextGen Patient Portal 2.7, we have experienced an increase in the number of tickets regarding the issue of patients receiving emails from a practice. We have found that in most of these cases this is because the email address within File Maintenance > Online Practice Settings is defined as something other than “donotreply@nextmd.com.”

To change your Patient Portal email settings:
1. Login to File Maintenance
2. Patient Portal > Online Practice Settings

3. From Email Address field, change the email to: donotreply@nextmd.com, and save.

Need assistance?
If you have any questions about changing these Patient Portal settings, please open a support ticket by contacting us at support@medtechsolutions.com.

Need Assistance?

If you have any questions about changing these Patient Portal settings, please open a support ticket by contacting us at support@medtechsolutions.com.

Contact us today

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