With the release of NextGen Patient Portal 2.7, we have experienced an increase in the number of tickets regarding the issue of patients receiving emails from a practice. We have found that in most of these cases this is because the email address within File Maintenance > Online Practice Settings is defined as something other than “email@example.com.”
To change your Patient Portal email settings:
1. Login to File Maintenance
2. Patient Portal > Online Practice Settings
3. From Email Address field, change the email to: firstname.lastname@example.org, and save.
If you have any questions about changing these Patient Portal settings, please open a support ticket by contacting us at email@example.com.