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What our clients are saying
“I wanted to let you know how wonderful MTS has been in helping me out with my NextGen questions. I worked with one of your NextGen experts for several days and have had a smooth transition to NextGen. They were professional, courteous, friendly, and very knowledgeable in answering all my questions. You have a great team and I wanted to give you 2 thumbs up."
“I just wanted to let you know how appreciative I am of MTS for all of your assistance in training, testing and providing overall support to my team and me. You were such a tremendous help to us and we really couldn't have done it without you. I can't thank the team at MTS enough for all of your guidance."
"Now with MTS in place, I feel like our group can really grow."
“MTS Healthcare helped with training our physicians and staff when upgrading to NextGen KBM 8.3. With all the different requirements and rules in place for Meaningful Use, MTS has really stepped up and got us on track for reporting. Their staff is knowledgeable, friendly, and professional. Torrance Orthopaedic definitely looks forward to working with MTS Healthcare in the future."
“Your expertise and your responsiveness in dealing with our issue was wonderful. The preparation prior to Go-Live made for a very smooth transition.”
"Working with you was great. You were very helpful and always only a phone call or an email away when needed. I wish I could go into more detail, but trust me when I say, your services were very much appreciated."
“The MTS team was so incredibly helpful in our EHR implementation. They know the program inside and out and were able to help us find ways to make the transition less painful and make it work individually for the providers in our large dermatology practice. They worked side-by-side with us to work out problems, find unique solutions and troubleshoot program issues. They even wrote additional code to help things flow more smoothly. I could not recommend them more highly. Could not have done this without them."
"I wanted to take a moment to provide a review of one of your analysts, Scott Howes. Scott initially helped us during the Go Live of our new business unit, Optum Medical Partners. Although he was initially assigned as an EPM resource to assist front office staff, we quickly utilized him to help with our EHR and File Maintenance needs because of his knowledge in these areas. His demeanor and excellent delivery of instructions quickly endeared him to our staff. After the Go Live, I have been able to work with Scott frequently - as he is the analyst assigned to many of my tickets. His initial response usually comes within hours of opening a ticket and he patiently explains the cause of the issue *and* the fix - so we can independently resolve similar issues in the future. I have worked in consulting for almost ten years and have to say that Scott is the friendliest, most helpful analyst I have worked with - also one of the most knowledgeable. I look forward to working with Scott in the future as he is a valued resource to both myself and my client."
"Working with MTS made it possible for us to be able to implement NextGen at our health center. They were professionals invested in our success. MTS was always ready to help us solve problems. In addition, they helped us reach Meaningful Use requirements and receive our incentives. I highly recommend their work."
“We have worked with MTS since 2012. I highly recommend them, with the help of Candice Dicke we were able to achieve MU stage 1 for all of our providers. We are now on our way to MU stage 2. Thank you MTS!"
“You made me who I am now, a trainer. I owe it all to your team. I love what I do now and really appreciate you and everyone that motivated me to do this."
"I’m writing this note about your professional services team at MTS. They spent the day with us on Thursday tutoring my staff and me about the basics and nuances of the NextGen EHR. One of your trainers was the best instructor we have had since implementing the new system. She got us up to speed on the basics, helped me design and use my personalized templates, helped me create and use images that allow me to define lesion locations with precision in my office and op notes, taught us shortcuts to facilitate procedure and office visit billing and helped me add a personalized signature to my prescriptions and dictations. I only wish I could spend a week with her so I could not only learn but master the NextGen system. I can’t say enough good things about her and I just wanted you to know how valuable her services were."
“I’m writing this note about your professional services team at MTS. They spent the day with us on Thursday tutoring my staff and me about the basics and nuances of the Nextgen EHR. One of your trainers was the best instructor we have had since implementing the new system. She got us up to speed on the basics, helped me design and use my personalized templates, helped me create and use images that allow me to define lesion locations with precision in my office and op notes, taught us shortcuts to facilitate procedure and office visit billing and helped me add a personalized signature to my prescriptions and dictations. I only wish I could spend a week with her so I could not only learn but master the Nextgen system. I can’t say enough good things about her and I just wanted you to know how valuable her services were."
“The trainer (Anna Hoffman) had a thorough grasp of the material. She was efficient and easy to work with. Her friendly demeanor and comfortable working knowledge of the program being presented made the multi-day, multi-hour training sessions both informative and worthwhile. Additionally, the trainer's personal qualities made the overall training experience a pleasant one. I felt well prepared at the conclusion of our sessions together. The trainer was very, very good and I would recommend her services highly."
“We have worked with a great team from Med Tech Solutions and have received quick responses and great solutions to our IT needs.”
“I would like to say thank you to the MTS family. I only knew how to e-mail and clock in, so the training I received certainly changed my life and extended my career."
"I wanted to say thank you on behalf of WPPA and myself for all the support you provided my users and me. I hit the jackpot working with you all. There was no way I could have done this upgrade and go live without your support. I will never forget how you were there for me on the Sunday night before going live, helping me prepare last minute configurations. You all exemplified professionalism, patience and expertise to my users and it was greatly appreciated. I received positive feedback on each of you and wanted to share the good news. I wish I could have met you in person but I am certain that our career paths will cross again."
“Thank you so much for sending us Randi. Our NextGen training went smoothly and, as before, Randi with her calm instructions and patience made the fear of change bearable. She always knew the answers and helped all of us from Peds, Family Practice, and Internal Medicine make the transition smoothly into the new system. I feel confident in navigating through the system now and am looking forward to coming in to work tomorrow."
"I just wanted to let you know that we are very appreciative of the work that Timur has done on our hardware conversion from Windows XP. AICD was really unprepared for the large number of machines that would require conversion from Windows XP. Our 2014 capital budget did not include the replacement PCs for our Windows XP machines. Timur worked to identify machines that were reasonably new and upgraded their Windows XP OS to Windows 7. He also converted several of the XP workstations to Winterms with scanning capabilities. As a result we were able to trim our capital needs by roughly 50%. We are grateful that Timur presented us with more economical ideas for resolving our XP issues."
“I would like to thank Preciosa and Randi from MTS for coming to our rescue. They came in this week to do our Provider and Clinical support staff NextGen 8.3.8 upgrade training, but did so much more than that. They worked with our internal trainers to give them a much better understanding of the upgrade. They have shared their knowledge with us and given us the tools we need to make this Upgrade successful. The whole team wants to say…THANKS!!!!!!!!!!"
"MTS provided invaluable support for our EHR implementation, without which, we would not be where we are today. Their knowledge and experience helped us develop and execute an efficient and effective strategy to rapidly implement our EHR and achieve Stage 1 MU for dozens of providers spread over more than 10 separate locations in less than a year."
“Through HITECH-LA Premier/PVHC has become involved with MTS. MTS is our "go-to" agency for burning questions with MU. MTS has provided valuable assistance to us through various NextGen upgrades over the last 4 years; their input has made a difference."
“I've been working with Randi Dueck for a long time. She's really great and prompt on all my tickets, projects, and call backs. We've had several upgrade trainings with her and new employees train and set up. She's very thorough with all of her information for the trainings, and my Providers find her very knowledgeable with the EHR System. I hope we could work with her more often, thanks Preciosa. Regarding our MU, there's another person at your MTS team I'd like to mention the great work she's doing on helping and guiding us with our MU. Her name is Candice Dicke. I've worked with her regarding our HQM Report and MU Summary Reports for our attestations. There were few deadlines that we thought we couldn't attest due to Regal's report related issues, but Candice has helped us on beating those deadlines to meet our goals and getting those reports set up in time. Candice Dicke and Linda Oh is the best when it comes to MU related issues and questions."
“We were in need of a NextGen #EHR expert who was well versed in working with surgical providers. MTS was able to quickly understand the provider's workflow and give constructive feedback that enhanced the overall experience of utilizing an #EHR. They were able to eliminate the complexities of a surgical practice by highlighting best practices and focusing on techniques that made the entire operations more efficient."
"We were in need of a NextGen #EHR expert who was qualified in working with surgical providers. Preciosa was able to quickly understand the provider's workflow and give constructive feedback that enhanced the overall experience of utilizing an #EHR. She was able to eliminate the complexities of a surgical practices by highlighting best practices and focusing on techniques that made the entire operations more efficient."